I’ve put together a collection of tips for better customer service in 8 Rules For Good Customer Service. Here’s one:
Don’t make promises unless you will keep them.
“Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “Your new bedroom furniture will be delivered on Tuesday”, make sure it is delivered on Tuesday. Otherwise, don’t say it. The same rule applies to client appointments, deadlines, etc. Think before you give any promise – because nothing annoys customers more than a broken one.”
There are seven more in the article. But what are your tips for better customer service?
Add your tips for better customer service to this page so we can get a bigger, more complete collection of customer service tips going.
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